Questions hosts ask

Portez gives each of your properties a digital portal that guests open by scanning a QR code or following a link. It carries your WiFi password, check-in details and house rules, and alongside them the local services guests tend to want — cleaning, transport, food, things to do. There is no app for guests to download and no account for them to create.

Hosts letting one or more properties short-term, mainly in Cyprus and the wider Mediterranean. It works whether you let nightly, for a season, or on longer tenancies.

No. Portez takes nothing from your room revenue and is not involved in your bookings. We are paid through the monthly subscription only.

No. The portal opens in whatever browser is already on their phone. No app, no account, no password.

When a guest books a service through your portal — a mid-stay clean, an airport transfer, a table, an activity — the commission on that booking is paid to you. You arrange nothing and you are not the one delivering the service.

It depends on how many stays you have, how long they are and what your guests book. Our calculator estimates it from your bedrooms, nightly rate and occupancy, and shows every assumption it makes. A single property with low occupancy may earn less than the subscription costs — the calculator says so when that is the case rather than hiding it.

Starter is €15 a month for one property, Growth €35 for up to five, and Pro €65 for unlimited properties. One subscription covers your whole portfolio, so the more properties you have the better the economics get.

Yes. Commission you receive is your income and you are responsible for declaring it. Portez does not withhold tax or account for it on your behalf.

Commission is earned on bookings we can attribute to your portal, once the provider confirms the booking was completed and it has not been refunded or charged back.

About five minutes. You type the address and we fill in what we can, then suggest amenities, house rules and a name based on the type of property and the city. Everything suggested can be edited or ignored.

Your address, your WiFi network name and password, and your check-in and check-out times. That is enough to publish. Everything else can be added later.

Each property gets its own link and a QR code you can print and put up in the property, or send ahead of arrival. Scanning it opens the portal straight away.

Yes. You add them one at a time and manage them all from a single dashboard. Your plan sets how many you can have.

Yes. House rules, notices, check-in details and WiFi are all yours to edit, and changes appear in the portal without you having to reissue the QR code.

Anyone holding the link can open that portal, so treat it as you would a key. Portal pages are not indexed by search engines and are blocked in our robots file. If a link is ever shared further than you intended, you can rotate it, which immediately invalidates the old one.

You add them in the system and they get their own way in — a link, a QR code or a short access code. Access expires by itself when the stay or the pass ends, so there is nothing to remember to switch off.

Not to open a portal. Where you choose to collect guest details, you decide what to collect and why — you are the data controller for that information and Portez processes it for you.

Portal access for that guest stops. The property portal itself stays live for the next guest.

If you let self-service holiday accommodation in Cyprus, yes. It must be entered in the Register of Self-Service Accommodation held by the Deputy Ministry of Tourism before it is advertised or let, and the registration number must appear in your advertising. Operating without it carries fines and daily penalties for continuing breaches. Portez does not check or verify registration numbers — that responsibility stays with you.

No. When a guest books a service, the agreement is between that guest and the provider. Providers are independent businesses responsible for their own work, licensing and insurance. Portez introduces them.

You are the controller for information about your guests, because you decide what to collect and why. Portez acts as your processor and handles it on your instructions.

No. Suggestions come from public data sources and our own ranking rules. They are not paid placements unless we say so, and they are not an endorsement or a safety check of any business.

Only hosts. Guests and visitors never register — they reach their portal through the link, QR code or access code their host gives them.

Yes. You can sign up and sign in with a Google account, or with an email address and password.

Yes, at any time, effective at the end of the period you have already paid for. There is no minimum term and no cancellation fee.

Your guest portals stop working. You can export your property data before closing your account, and it stays retrievable for a reasonable period afterwards. We keep records we are legally required to keep, such as billing records.